Contact Us
Questions about an order, a custom design, or a special request? We would love to hear from you.
- Email: support@spiritstrand.com
- Response time: within 24 hours on business days
- Order issues: please include your order number
Before ordering a custom design? Send us a note — we are happy to help you pick the perfect stones.
You can also check our Shipping Policy and Returns & Refunds Policy for common questions.
Questions, answered
How long until it arrives?
Made in 2–3 business days, then about 7–10 days to the US after it ships. International delivery is about 10–15 days after it ships.
What does shipping cost?
US shipping is $11.99. Free standard shipping only on orders of $75 or more. Duties and taxes for US import are not included.
Can I return it?
Final sale, except if we made it wrong, sent the wrong item, or it arrived damaged. Email us within 7 days of delivery with a photo. Natural stone variation is not a defect.
What size is it? Can it be resized?
Fit is about 6.5–7 inches. Resizing is quoted only where possible.
How do I reach you?
Email support@spiritstrand.com. We reply within 24 hours on business days.