Shipping policy
Last updated: September 12, 2026
Processing time
Every Spirit Strand bracelet is made to order and strung by hand in our studio. Because each piece is prepared specifically for you, please allow 2–3 business days after order confirmation for selection, assembly and quality inspection.
During promotional periods and holidays, processing may take slightly longer. We will let you know if that happens.
Shipping time
Once your bracelet has been crafted and inspected, it is dispatched immediately. Estimated delivery is counted from the moment your parcel leaves our studio:
- United States — standard shipping takes approximately 7–10 calendar days.
- International — standard shipping takes approximately 10–15 calendar days, depending on the destination and local postal handling.
We recommend planning your purchase accordingly, especially for time-sensitive gifts.
Order tracking
As soon as your parcel leaves our studio you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the carrier to register the first tracking events.
Lost or delayed parcels
If tracking has not updated for more than 10 business days, email us at support@spiritstrand.com with your order number and we will make it right.
Address accuracy
Please double-check your shipping address at checkout. Once a parcel has been dispatched we are unable to redirect it, so an accurate address helps your bracelet reach you without delay.
Damaged or incorrect items
Please inspect your order as soon as it arrives. If something is damaged, defective or not what you ordered, see our Returns & Refunds Policy for how we put it right.
Contact
Spirit Strand — Liuzhou, Guangxi, China
Email: support@spiritstrand.com