Refund policy
Last updated: September 12, 2026
We want you to love your bracelet. If something is not right, here is how returns and refunds work.
30-day returns on ready-to-ship styles
Ready-to-ship bracelets may be returned within 30 days of delivery, provided they are unworn, unaltered and returned in their original packaging.
Made-to-order and custom designs
Bracelets built in our Customizer are made specifically for you — you choose the stones, the wrist size and the finish. Because each one is produced individually, custom designs are final sale and cannot be returned or exchanged, unless they arrive damaged or defective. A bracelet is considered custom if it contains stones you selected individually (rather than a ready-to-ship style).
How to start a return
- Email support@spiritstrand.com within 30 days of delivery with your order number and the reason for the return.
- We reply within 24 hours on business days with return instructions and the return address. Please do not ship anything back before contacting us.
- Send the item back in its original packaging, with tracking.
Refunds
Once your return arrives and has been inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days.
Damaged, defective or incorrect items
Please contact us within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or a full refund at no cost to you.
Exchanges
The fastest way to exchange a ready-to-ship style is to return the original item and place a new order. If you need a different wrist size on a custom design, contact us — we will quote a resizing where it is possible.
Natural stone variation
Crystals are natural materials. Differences in colour, veining and inclusions are normal, are not defects, and are not grounds for a return.
Contact
Spirit Strand — Liuzhou, Guangxi, China
Email: support@spiritstrand.com